Capital Gains Slot Machine – Online New Jersey players who gambled on an interactive slot developed by American Gaming Systems (AGS) are demanding compensation for a technical glitch that mistakenly told them they had won big.
A New Jersey online slot called “Capital Games” recently experienced technology glitches that, according to state regulators and the gaming manufacturer, incorrectly displayed $100,000 in jackpot wins. Many lawsuits have been filed against US Gaming Systems. (Photo: AGS)
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Plaintiff Lisa Piluso, a Philadelphia resident who works in the Wildwood, N.J., area, claims she was cheated out of a $100,000 jackpot by AGS after the company claimed it was an operating error. Piluso was gambling on an AGS network called “Capital Gains.”
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I am an experienced online player and I was shocked when AGS officials told me they would not pay even when I showed them the screenshot I made of the $100,000 jackpot,” Piluso said in a statement released by his lawyer. Paul D’Amato. “They said I actually won about $300, but they gave me $1,000, saying they were ‘good people.'”
The New Jersey Department of Gaming Enforcement (DGE) says its internal investigation found that there were indeed irregularities in the “Capital Gains” game, and AGS was later fined $1,000 by the state’s gaming regulator.
D’Amato, a former New Jersey congressman who served on the House Tourism and Gaming Committee, explained that his client was playing legally online through the Caesars Atlantic City platform. D’Amato filed the lawsuit on Piluso’s behalf in U.S. District Court in Camden.
AGS is a publicly traded gaming manufacturer valued at approximately $300 million. D’Amato says a $1,000 slap on the wrist from the government is unfair.
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“Mrs. Piluso was initially told that he had hit the jackpot. Then the stories changed and he was informed that there was a ‘bug’ in the game which caused his jackpot. How many other players have been denied their winnings under similar circumstances?” D’Amato asked.
The Associated Press reports that there may be at least 14 gamblers who also thought they won the game’s jackpot. The news outlet says 14 gamblers, including Piluso, have filed complaints against AGS for the “Capital Gains” error.
New Jersey Deputy Attorney General Jennifer Russo-Belles told D’Amato that the error caused certain bonus symbols revealed during one round to not be properly removed before the next game.
“This error caused patrons to believe that their bonus round winnings were higher than the actual winnings,” Russo-Belles explained.
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There is a long legal precedent that protects gaming developers and operators from having to pay out on slot machines and electronic gaming equipment malfunctions. Slot machines and other gaming facilities come with disclaimers that warn gamblers that technological errors invalidate play.
In Atlantic City, every slot machine features a notice that reads, “Incorrect operation voids pay and play.” Similar protections are provided for iGaming.
“With each pull of the handle, or push of a button, the slot machine begins the process of selecting the next set of symbols at random. If the slot machine malfunctions, it cannot complete the random selection process. When a malfunction occurs, other slot machine manufacturers, for the purpose of of engineering, sets the reels to stop for a short time in the jackpot position.
“When this happens, the player may see the reels stop on the jacks. This often leads the player to believe that the jackpot has been won. In recent years, slot machine manufacturers have changed the stop location to something other than the jack layout to help prevent misunderstandings.” Share on Facebook Share on Twitter Share on LinkedIn Share on Reddit Share on Front Board Share via Email Comments.
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New Jersey regulators say 14 slot game players filed similar complaints against its maker after receiving small payouts, the Associated Press reported.
Lisa Piluso of Yardley, Pennsylvania, filed a lawsuit against American Gaming Systems (AGS), claiming they refused to pay her a $100,000 jackpot from the Capital Gains game due to a system error. The Las Vegas-based company allegedly gave him $280 but later gave him $1,000, which is still a far cry from the jackpot he hit. Piluso accused AGS of defrauding consumers in filing an official case.
“How many other players have been in a similar situation but agreed to be satisfied with a portion of their winnings after being told that they too were ‘good guys?'” Piluso said in a statement issued by his lawyer, Paul D’Amato.
The New Jersey Division of Gaming Enforcement investigated Piluso’s claims in August, and told him that AGS had “discovered a problem/error in the game” that led to the incorrect bonus winnings.
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“This error caused patrons to believe that their bonus round winnings were higher than the actual winnings,” Deputy Attorney General Jennifer Russo-Belles wrote, adding that regulatory action was taken against AGS.
In a separate statement to the AP, the attorney general’s office said it fined AGS $1,000 for inappropriate game maintenance. It is not known if this fine was paid.
This photo dated November 12, 2021, shows a screenshot of the demo version of the Capital Gains online slot game. A Yardley, Pennsylvania woman is suing the game’s maker, saying it notified her on her cell phone that she had won $100,000. But the manufacturer said a “bug” in the system wrongly told him he had won more than he had. right of. New Jersey officials said they had received 14 similar complaints about the game, developed by American Gaming Systems. AP Photo/Wayne Parry
In a lawsuit filed Thursday in U.S. District Court in Camden, Piluso accuses the company of consumer fraud and other improper practices related to a jackpot he was told he won playing on his cellphone in New Jersey on Oct. 2, 2020.
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“I’m an experienced online player, and I was shocked when AGS officials, including the company president, told me they wouldn’t pay, even when I showed them a screenshot I made of the $100,000 jackpot,” he said in a statement released through D’Amato.
“They said I won about $300, but they gave me $1,000, saying we’re ‘good people,'” Piluso said.
The Capital Gains game he was playing was on an online platform hosted by Caesars Interactive New Jersey, although neither the Caesars casino nor its online branch were named as defendants in the lawsuit. Caesar was not in a hurry.
The attorney to whom the violation notice against AGS was sent did not return messages seeking comment Friday.
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The infringement notice is not published on the gaming division’s website, which includes a monthly list of enforcement actions taken by the director.